Computer systems that sold tickets, scheduled airplanes, tracked operations, issued paychecks, bought fuel and made sure maintenance was done all needed to be combined with legacy systems at Southwest and made seamless. This month, love is in the air Not only will Southwest Airlines provide their Customers with this month’s new releases, but Customers can now enjoy Valentine’s Day classics for the entire month of February.
Southwest was already going through one of its biggest technological challenges in 2011 when it bought Orlando-based carrier AirTran and moved Jordan to president of the new division. This is awesome Side note, I was late to the party on The Greatest Showman - saw it about three weeks ago and have been listening to the soundtrack nonstop ever since. In a blog post apologizing for the Rapid Rewards issues, which were fixed overnight, Southwest spokesman Chris Mainz said the company was in a “slump” and “we haven’t lived up to our standards or expectations for delivering customer service.” Have to tip my hat to elijahbrantley for the above-and-beyond effort here.
The telecommunications problems left Southwest gate agents unable to swipe digital boarding passes through readers before passengers got on planes, forcing them to look up reservations manually. Department of Transportations most recent data, Southwest Airlines is the nations largest carrier in terms of originating domestic. Southwest faced a double technology failure on March 1, 2011, when a telecommunications glitch delayed about 300 flights across the country and the launch of a revamped Rapid Rewards frequent flyer program left customers unable to access accounts or make changes.
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